Alloy Software Expands Service Experience Outside of IT Departments

Aug 13, 2020

BLOOMFIELD, N.J. - August 13, 2020 - (Newswire.com)

Alloy Software today announced the availability of Alloy Navigator Enterprise 8.7. This update focuses on Enterprise Service Management (ESM) and provides a large number of usability and performance improvements.

New features available in Alloy Navigator include:

Enterprise Service Management – The ESM approach enables organizations to adopt long-established service management practices to run departments outside of IT to improve efficiency, effectiveness, control, and insight, and ultimately deliver better service and customer experience across entire organizations.
Integrations for the Web App - Now IT specialists can use their favorite remote access and network diagnostic tools right from the Web App to save time and restore affected services faster. With just a single click, then now can initiate a remote desktop connection, open a terminal window, search the Microsoft Knowledge Base, reset a user’s password — is only a short list of ready-to-use integrations that come preconfigured in this release.
New Mobile Experience – This release introduces all-new native Mobile App for iOS and Android to provide customers with a vastly improved user experience and expanded abilities to deliver support, handle tasks, and communicate on the go.

“Alloy Software has always been dedicated to helping our clients harness the power of automation to streamline IT operations and deliver top-notch IT service,” said Vladimir Vinogradsky, CEO at Alloy Software. “We are excited to offer our clients the opportunity to leverage tried and true service management practices in Human Resources, Facilities, Quality Control, Logistics, and many other departments involved in providing service to internal or external customers.”

About Alloy Navigator

Alloy Navigator is an all-inclusive in-cloud and on-premise Service Desk and IT Asset Management platform that helps users to maximize the efficiency of their IT operations and reduce costs. It covers major IT disciplines ranging from Service Catalog and ITSM to ITAM and Software Asset Management. The platform provides flexible workflow and approval automation, Self-Service Portal, Equipment Checkout, and Consumable Management capabilities . Alloy Navigator is geared toward small, medium, and enterprise businesses that strive to achieve the highest levels of productivity.

About Alloy Software

Established in 2002, Alloy Software is a leading provider of Service Desk and Asset Management solutions that help organizations of all sizes automate IT operations and keep services running. Today, still under original management, Alloy Software has received numerous accolades from industry publications for their solutions and services. Alloy Software serves companies worldwide, including financial, healthcare, higher education, technology, public sector, retail, manufacturing, and more.

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